Always Be Consultative

January 13, 2017

[Blog Post #13 of 21]

 

Real estate agents are "salespeople." 

 

Is that an insult? 

 

Agents who work hard to put client satisfaction ahead of their own interest might be offended.

 

That's because salesperson is a dirty word. It conjures up images of manipulative sales tactics to get a prospective buyer to say yes.

 

Real estate sales in 2017 is very different than sales taught to the agents in Glengarry Glen Ross.

 

Sales is undergoing a makeover.

 

The trainers and gurus aren't teaching tactics. Instead they advocate empathy and a consultative approach.

 

Makes sense to me because that's how I've always interacted with prospects and clients. 

 

Treat people with respect. Pay attention to their needs. Form a relationship. Become their trusted advisor. Boom!

 

But I'm not sure if good listening and empathy are skills that can be taught.

 

I understand an agent can learn "active listening" techniques, but I doubt that it will come across as genuine.

 

And I believe empathy is innate. You got it or you don't.

 

What do you think?

 

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